Maureen Horn of Michael Saunders & Company Earns Platinum Service Recognition
Award Is Based On The Real Estate Industry’s Only Independent Survey Of Customer Satisfaction
SARASOTA, FLORIDA – (March 2011) – Michael Saunders & Company is pleased to announce that Maureen Horn, of the firm’s Longboat Key South office, has once again been awarded the Quality Service Certified® Platinum award in recognition of her outstanding level of customer service. The award is an annual recognition of earning 100% client service satisfaction in 2010 as measured by Leading Research Corporation (LRC).
Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC.
Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on a consumer website (www.QualityService.org) where sellers and buyers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.
“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” says Larry D. Romito, President and CEO of QSC. He adds, “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. 100% service satisfaction record like Maureen Horn achieved is just awesome.”
For more information, contact Maureen Horn at 941.383.7591 or by email at MaureenHorn@michaelsaunders.com.
Share your thoughts, leave a comment!